1. Demand consultation
The professional customer service team is ready to answer various questions about stickers for customers at any time, including the material, purpose, size, design style, etc. of stickers, to help customers clarify their needs.
Recommend the most suitable sticker products to customers based on the application scenarios and special requirements provided by customers.
2. Sample provision
For customers with needs, sticker samples are provided free of charge, so that customers can intuitively feel the quality, color, viscosity and other characteristics of stickers, so as to make more accurate decisions.
Customers can make modification comments and suggestions based on samples, and the company will adjust and optimize based on feedback.
3. Design assistance
For customers who customize stickers, provide professional design team support. Communicate with customers about design concepts, brand image, etc., and provide customers with creative design solutions.
Continuously modify the design based on customer feedback to ensure that the final design solution meets customer expectations.
1. Order follow-up
Once the customer places an order, follow up on the order progress in a timely manner to ensure the smooth progress of the production process. Report the production status to customers regularly to let customers know which stage their orders are in.
If you encounter problems in production, such as shortage of raw materials, equipment failure, etc., communicate with customers in time and negotiate solutions to ensure that the order delivery time is not affected.
2. Quality control
During the production process, strictly implement quality control standards and conduct strict inspections on each link to ensure that the quality of stickers meets the requirements.
Customers can request to view the quality inspection report during the production process at any time to understand the quality status of the product.
3. Logistics tracking
Choose a reliable logistics partner to ensure that the stickers can be delivered to customers safely and in a timely manner.
Provide customers with logistics tracking information so that customers can keep track of the transportation status of the goods at any time.
1. Return and exchange service
If the stickers received by the customer have quality problems, such as printing errors, color deviations, insufficient viscosity, etc., provide unconditional return and exchange services within the specified time.
For customized stickers, if they do not meet the customer's requirements due to company reasons, actively negotiate solutions with customers and modify or remake them.
2. Technical support
Provide customers with sticker usage guidance, including the correct method of pasting, sticker removal techniques, etc., to ensure that customers can use stickers correctly.
Provide professional technical advice for stickers used in special environments, such as outdoor, high temperature, low temperature, etc., to ensure the performance and life of stickers.
3. Customer feedback processing
Establish a complete customer feedback channel to collect customers' opinions and suggestions on products and services in a timely manner.
Carefully analyze and process customer feedback, and promptly adopt and improve products and services for reasonable suggestions. For customer complaints, respond quickly and actively resolve them to ensure customer satisfaction.
4. Value-added services
Provide preferential policies for long-term cooperative customers, such as discounts, priority production, etc.
Regularly hold sticker design competitions, creative sharing sessions and other activities, invite customers to participate, and enhance customer interaction and communication with the company.
